TeamViewer has been a popular professional choice for remote administration with its all-in-one solution that can be installed and updated with ease. You’ll see the steps needed to configure TeamViewer Remote Support via MaaS360, and a demo showcasing the IT and iOS end-user interaction.No longer a foreign concept, remote access has gained traction with businesses to facilitate convenient off-site support and virtual meetings, especially during these recent pandemic times. With the two solutions working hand in hand, it solidifies true UEM.īefore you jump in to the portal, take a few moments to view the official training on the IBM Security Learning Academy for MaaS360. Getting started with TeamViewer Remote Support for MaaS360 is available to try FREE for 30 days. It is possible that a user cannot update their OS or TeamViewer app due to some other error beyond their control, but these steps will help eliminate more time when assisting them remotely. These tips, while simple, will make remote support sessions run smoothly and speed up the process. If possible, have the user on the phone to guide him or her through everything verbally.Have the latest version of the TeamViewer App running on the device needing support.Make sure they’re running the latest operating system on their device(s).To make the most out of remote support, it’s best that everyone - users and administrators included - do the following: iOS 11 has made the dreams of IT administrators a reality with this easy-to-use feature, baked right in to a unified endpoint management (UEM) solution. Now, with iOS 11, the admin can see a user’s device in real-time for remote support, thus speeding up the troubleshooting process. This way, the MaaS360 admin could easily provide technical assistance to a user’s device over the air. In April 2017, IBM MaaS360 announced a direct integration with TeamViewer. This means that there are more improved capabilities for apps and integrations than ever before, which includes TeamViewer and IBM MaaS360 with Watson. The folks at Apple have been using their application programming interfaces (APIs) to better integrate with third-party software developers and solutions. However, there is more going on under the hood. IOS 11 has brought a ton of great new features to their devices including screen recording, drag and drop, and an improved Siri. For years, administrators would have to use multiple solutions to achieve the same goal, but that is no longer the case. It is common knowledge that if an organization deploys devices into the field, support and troubleshooting may add time and costs unless remote support was in place. The added functionality creates a more seamless experience for the administrator and less of a headache when dealing with remote support. This is a huge step for iOS devices in the enterprise and remote support as a whole. While full remote control for iOS is not available at the moment, it is available on Google Android and Windows 10 devices. Admins had to rely on screenshots sent from the device user, then, using a built-in chat feature, dictate the next actions to the user - repeating this process until the problem is solved.įollowing Apple’s most recent mobile operating system update, iOS 11, TeamViewer has announced the capability to view any enrolled iPhone or iPad in real time. As a result, when TeamViewer developed remote support for iOS, it was unable to grant administrators the ability to initiate a live screen share session. Apple chose to limit these capabilities on the operating system (OS) due to possible security risks. Until now, IT and security leaders could not gain remote access to a user’s iOS device to provide support.
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